AGENT AUTHORIZATION FORM

Customers / patients of Perfect Health Technologies (dba: Diet Doc Weight Loss) authorize Diet Doc Weight Loss to act as the customer/patients agent and receive medication prescribed by the doctor. This customer/patient prescription medication will be mailed to the patient the same day or no later than 1 business day after receipt of said medication. The medication is normally placed in a box containing non-prescription Diet Doc support products.

Perfect Health Technologies, Inc. DBA Diet Doc Weight Loss provides weekly follow up calls from our weight loss coaches during the first 3 months of the program. During this time, expect an automated dialer to phone you, instructing you to press "1" to speak to a weight loss coach if you are experiencing weight loss slow downs, stalls or need to re-order medication or product. Please sign to authorizing Diet Doc Weight Loss to contact you via phone, including using an auto dialer which connects to a live, weight loss coach.

RETURN POLICY & INSTRUCTIONS

Perfect Health Technologies – DBA: Diet Doc Weight Loss does not issue refunds for those who did not experience what they believe to be a satisfactory amount of weight loss during the weight loss phase of the Diet Doc Weight Loss Program. We cannot be responsible for those individuals who fail to follow our instructions.

However, we will accept refunds for unused (non prescription) products. Returning prescriptions is not prohibited. Non-used product must be received by our office prior to any refunds issued.

Want to return a product? No problem! Whether you are sending something back, or you simply want a refund, we will be happy to assist you!

NOTE: If you are unhappy for whatever reason, and that is why you want to request a refund, our friendly and courteous support staff is standing by to resolve your issue. 9 times out of 10 we can help. So, feel free to contact us and we will do our best to work with you for the highest level of customer satisfaction!

If you still decide that you want to return your purchase, here are the instructions:

ADDRESS FOR RETURNS:

Perfect Health Technologies
1785 S. Escondido Blvd. Ste A
Escondido, CA 92025 

Please include a completed Return Authorization form with all requested information, to be 100% sure your return is credited back to you.
 
PLEASE use tracking on your return shipment! Packages are lost more often than you might imagine, and if yours is lost and you cannot provide a tracking number to show that you really did send it back, we cannot process your return.
 
All products returns must be received by us no later than 30 days from your original purchase date. This policy exists because you received all material from us, including PDF doctor-written workbooks, cookbooks and other free materials and/or a doctor’s consultation. If we receive it after 30 days, we will still refund your charge, but a 15% processing & restocking fee will apply.
 
We do not reimburse shipping on returned merchandise nor do we provide return shipping labels.
 
All shipping charges are non-refundable.
 
Orders cannot be cancelled once they have been placed. This is because, in order to ensure the fastest shipping time, all orders are automatically transmitted to shipping department and the weight loss support products and prescription medications are sent out same day (after the initial doctor consultation) for shipment. If you have placed an order that you wish to cancel, simply return the products (unused) to us per the above instructions.
 
Refunds can only be issued to the credit card originally used to purchase. We do not issue refund checks - no exceptions! We cannot issue a refund if your credit card used to make the original purchase has been cancelled or has expired.

This policy is in place to protect us from the increasingly common criminal act of receiving a refund check, then disputing the original charge in order to fraudulently obtain two refunds from us. Unfortunately, this is becoming a common crime committed against internet merchants; therefore we no longer issue checks.
 
Again, if you are unhappy for whatever reason, please contact us and we will do our best to work with you for the highest level of customer satisfaction!

If you feel that your issue is not being resolved to your satisfaction by our support team, you may escalate your issue by contacting our President, Julie Wright directly via email at jwright@dietdoc.info
Also, if you are requesting a refund because you did not receive your product, please contact us first so we can track the shipment. 90% of "missing" orders turn out to have been signed for by the receptionist in an office or by a family member in a home who simply forgot to give it to you.

While we happily accept debit cards for payment, we suggest the use of a credit card instead to avoid any of these potential problems with debit cards.

Diet Doc Weight Loss (legal entity: Perfect Health Technologies) Inc. reserves the right to change these terms at any time, without notice. Any changes to these terms shall be considered retroactive to all customers.

TERMS OF SERVICE AND DISCLAIMER

COPYRIGHT INFORMATION

THIS WEBSITE, PRODUCTS SOLD HEREIN, AND ALL ASSOCIATED MATERIALS (COLLECTIVELY REFERRED TO HEREIN AS "PRODUCT"), COPYRIGHT 2010-2012 BY Perfect Health Technologies, Inc. (HEREIN "BUSINESS”) , ALL RIGHTS RESERVED. FEDERAL COPYRIGHT LAW PROVIDES SEVERE CIVIL AND CRIMINAL PENALTIES FOR THE UNAUTHORIZED REPRODUCTION OR PUBLIC DISTRIBUTION OR EXHIBITION OF COPYRIGHTED MATERIALS. THIS PRODUCT IS PROTECTED BY TITLE 17, UNITED STATES CODE, INCLUDING BUT NOT LIMITED TO SECTIONS 501, 504 AND 506. THE STAFF OF PERFECT HEALTH TECHNOLOGIES, INC. REGULARLY SEARCHES THE INTERNET FOR UNAUTHORIZED DISTRIBUTION AND/OR DUPLICATION OF THIS PRODUCT. 

MATERIALS MAY NOT BE RESOLD

LICENSED ONLY FOR NON-COMMERCIAL PRIVATE EXHIBITION. ANY PUBLIC PERFORMANCE, OTHER USE, OR COPYING IS STRICTLY PROHIBITED. YOU ARE RECEIVING A SINGLE, NON-TRANSFERABLE, NON-ASSIGNABLE LICENSE FOR THE NON-COMMERCIAL PRIVATE USE OF THIS PRODUCT. THIS PRODUCT IS NOT TO BE RE-SOLD AT ANY TIME. IN OTHER WORDS, THESE MATERIALS ARE FOR YOUR OWN PERSONAL USE AND ARE NOT TO BE SOLD OR DISTRIBUTED TO OTHERS NOW OR AT ANY TIME IN THE FUTURE. THE AUTHOR AND PERFECT HEALTH TECHNOLOGIES, INC. WILL, IN ALL CIRCUMSTANCES, PURSUE INFRINGERS FOR THE MAXIMUM REMEDIES, PROTECTIONS, AND STATUTORY DAMAGES ALLOWABLE UNDER TITLE 17, USC, and CHAPTER 5.

DISCLAIMER AND RELEASE FROM LIABILITY

YOU UNDERSTAND THAT THE STATEMENTS MADE AND CONCEPTS CONVEYED THROUGHOUT THIS PRODUCT ARE A PERSONAL OPINION ONLY. THE AUTHOR AND PERFECT HEALTH TECHNOLOGIES, INC. MAKE NO REPRESENTATION OTHERWISE. YOU ARE RESPONSIBLE FOR YOUR OWN BEHAVIOR AND CONDUCT. NONE OF THE MATERIAL CONTAINED HEREIN IS TO BE CONSIDERED LEGAL, PROFESSIONAL, OR PERSONAL ADVICE. PERFECT HEALTH TECHNOLOGIES, INC. MAKES NO WARRANTIES OF ANY KIND (EITHER EXPRESSED OR IMPLIED) AND YOU ALONE ASSUME ALL RISK ASSOCIATED WITH THE USE OF THIS PRODUCT. BY USE OF THIS PRODUCT, YOU WAIVE ANY CLAIM WHATSOEVER AND HOLD HARMLESS THE AUTHOR AND PERFECT HEALTH TECHNOLOGIES, INC. AND ANY OF ITS OFFICERS, STAFF, ADVISORS, REPRESENTATIVES, CONTRACTORS OR DESIGNEES THAT MAY ARISE FROM SUCH USE. THIS WAIVER SPECIFICALLY INCLUDES ANY CLAIM ARISING FROM A PRODUCT AND/OR SERVICE WHICH YOU PURCHASE FROM PERFECT HEALTH TECHNOLOGIES, INC. OR ANY INFORMATION YOU RECEIVE VIA POSTAL MAIL, E-MAIL, FAX, TELEPHONE, OR OTHERWISE. THIS INCLUDES RESPONSIBILITY FOR THE ACCURACY OR COMPLIANCE WITH ANY APPLICABLE LOCAL LAWS. PERFECT HEALTH TECHNOLOGIES, INC. AND THE AUTHOR FRANK J. RUMBAUSKAS, JR. SHALL NOT BE LIABLE IN ANY WAY WHATSOEVER, INCLUDING BUT NOT LIMITED TO NEGLIGENCE, FOR ANY SPECIAL OR CONSEQUENTIAL DAMAGES RESULTING FROM EITHER YOUR USE OF THIS PRODUCT OR YOUR INABILITY TO USE IT. THIS LIMITATION INCLUDES ANY CIRCUMSTANCE IN WHICH PERFECT HEALTH TECHNOLOGIES, INC. OR ANY OF ITS REPRESENTATIVES HAVE BEEN ADVISED OF POTENTIAL LIABILITY. CERTAIN APPLICABLE LAWS MAY NOT ALLOW ALL THE LIMITATIONS OF LIABILITY DESCRIBED HEREIN. YOU AGREE THAT PERFECT HEALTH TECHNOLOGIES, INC. TOTAL LIABILITY TO YOU INCLUDING BUT NOT LIMITED TO LOSSES, DAMAGES, CAUSES OF ACTION, AND/OR NEGLIGENCE SHALL NOT EXCEED THE TOTAL MANUFACTURERS SUGGESTED RETAIL PRICE OF THIS PRODUCT AT THE TIME OF PURCHASE.
JURISDICTION

THIS AGREEMENT SHALL BE GOVERNED BY THE LAWS OF THE STATE OF CALIFORNIA WITHOUT REGARD TO PRINCIPLES OF CONFLICT OF LAWS.  ANY LEGAL CLAIM ARISING FROM THIS AGREEMENT SHALL BE BROUGHT AND HEARD IN A CALIFORNIA STATE COURT. PERFECT HEALTH TECHNOLOGIES, INC. IS A WASHINGTON CORPORATION.

CREDIT CARD CHARGEBACK POLICY

A "chargeback" occurs when a customer disputes a credit card charge.  A fraudulent chargeback occurs when a customer attempts to dispute a charge for merchandise that they have actually purchased.

Attempting to dispute a valid credit card charge is fraudulent and is illegal.  PERFECT HEALTH TECHNOLOGIES, INC. does not tolerate chargeback fraud, and we follow the following procedure when this takes place:

1.  If you attempt to dispute or deny a valid charge, we will first contact you directly, because most disputed charges occur as a result of the customer not recognizing our charge on their statement.  You will have ten (10) calendar days to reverse your dispute upon receipt of our letter.

2.  If you do not reverse the dispute or otherwise attempt to resolve the situation, we will file a police report with your local authorities and seek criminal charges against you.

3.  Your account will be turned over to a collection agency, which will initiate collection activities as well as report your account as delinquent to all of the major credit bureaus.  In addition to our U.S. collection agency, we also contract with collection agencies abroad.

4.  If you still do not resolve the situation by either reversing the dispute or reimbursing us for the amount disputed plus our bank fees, we will file a civil lawsuit against you for the amount disputed, for bank fees related to the chargeback, for additional damages for the harm your chargeback causes to our merchant credit record, and for punitive damages as the courts do not take credit card fraud lightly.

PERFECT HEALTH TECHNOLOGIES, INC
Diet Doc Weight Loss
RETURN AUTHORIZATION FORM

IMPORTANT: Please review the following return instructions to make sure you understand them before returning your product.

ADDRESS FOR RETURNS:

PERFECT HEALTH TECHNOLOGIES, INC.
ATTN: Returns Dept.
1785 S. Escondido Blvd. Ste A
Escondido, CA 92025
888-934-4451

PLEASE use tracking on your return shipment!!! We cannot stress this enough. Packages are lost more often than you might imagine, and if yours is lost and you cannot provide a tracking number to show that you really did send it back, we cannot process your return. - DO NOT use an economy service like Media Mail or Parcel Post, because they can take up to two weeks or even longer and you may miss your 30-day trial deadline.

All 30-Day Free Trial returns must be received by us no later than 30 days from your original purchase date. This policy exists because you received instant access via PDF doctor-written and proprietary weight loss workbooks and cookbooks and were given information on the proprietary Diet Doc Weight Loss Program the same day you originally paid.

If we receive it after 30 days, we will still refund your charge, but a 15% processing & restocking fee will apply.

All other returns must be received by us no later than 30 days from the original purchase date of the product. Also please note that a 15% restocking fee applies to all non-trial returns, and on all free trials received by us later than 30 days from your order date.

We do not reimburse shipping on returned merchandise nor do we provide return shipping labels.
All shipping charges are non-refundable.
Refunds can only be issued to the credit card originally used to purchase. We do not issue refund checks - no exceptions! We cannot issue a refund if your credit card used to make the original purchase has been cancelled or has expired. This policy is in place to protect us from the increasingly common criminal act of receiving a refund check, then disputing the original charge in order to fraudulently obtain two refunds from us. Unfortunately, this is becoming a common crime committed against internet merchants; therefore we no longer issue checks.

Order Number (required) _____________________________________
(This is the Internet order number you received via email, NOT the warehouse order
number that was listed on the packing slip you received with your order. It is in your
receipt e-mail.)

Order Date _____________________ Today’s Date ________________
Full Name __________________________________________________
Company___________________________________________________
Billing Address _____________________________________________
City ________________________________ State/Prov ____________
ZIP or Postal Code __________________________________________
Country ____________________________________________________
Shipping Address (if different) _________________________________
City ________________________________ State________________
ZIP or Postal Code __________________________________________
Country ____________________________________________________
Telephone __________________________________________________
Email Address _______________________________________________
(This must be the same email address that was used on your order.)
Method of Payment (check one only): ____ Visa ____ MasterCard
____ American Express ____ Discover